Privacy Policy

At The Spa, your privacy is extremely important to us. We are committed to protecting and respecting all personally identifiable information that you might provide us with whilst you visit our website. The following privacy statement will explain what personal data we collect from you and how we use that information.

AB Living, developer of The Spa, is committed to protecting your privacy online. Our privacy policy explains how we do this. By browsing and using our website you agree to our policy governing your use of the website.

AB Living (‘we’ or ‘us’) are the ‘Data Controller’ of the personal data that you (‘you’ means the person whose data is being processed) provide to us. We are committed to protecting your data and your rights in line with the Data Protection Act and the General Data Protection Regulation of 2018 (GDPR 2018). This notice explains how information about you is used by us.


AB Living's Company Registration number is 10262594 and our registered address is 85 Great Portland Street, First Floor, London, W1W 7LT


To help The Spa by AB Living to provide you with the information you have asked for, we may process the following information:

  • Your personal details – such as your name, date of birth, gender and country.

  • Your contact details – such as your address, telephone, email address, and other information that you may provide in any correspondence between us.

  • Financial information you may provide to us – such as bank details, financial details and credit/debit card details (for example, if you are paying for a treatment or use of our facilities)

  • Relevant medical information - such as health conditions and other medical information that is needed for the safe administration of treatments. 

  • Reason for visit and interests - information about why you choose to visit The Spa, and what you hope to gain from your experience.

  • Any preferences you may have - including whether you consent to any marketing contact.

  • Guest information – we may collect information about any guests that you might be visiting The Spa with.

  • We also collect general information about the use of our websites - such as which pages users visit most often, and which treatments or facilities are of most interest. We may also track which pages users visit when they click on links in our emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

The provision of information by you is needed so that we can provide you with the information you have asked for or so that we can legitimately fulfil your request. Where necessary, we will ask for permission to process data and your consent is requested when we ask for your data.


We may collect personal information from you when you get in touch with The Spa by AB Living. This may happen, for example, if you enquire about our spa, register interest with us, make an appointment to use our facilities and/or treatments, apply for a job, if you choose to provide some optional feedback, or otherwise provide us with personal information. This may be when you phone us, go onto our website, through email or the post, or in person.

Information about third parties

Information we process as described in this notice may also include information about third parties such as your friends and relatives, references and referrals whose details you supply to us.


AB Living uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience.


We may also use the data we collect to communicate with you. For example, keeping you informed about your booking at The Spa. We use personal information we collect about you in the following ways:


Fulfilling requests


To provide you with information, products and services that you request from us, including providing you with prices for different treatments and experiences.


To process any transactions you are completing with The Spa.


To process any special offers or promotions that you enter.




Providing you with information about any treatments, experiences or products you have previously purchased or informing you about any similar products and services that relate to those you have previously purchased.


Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or purchasing behaviour.

To offer any suggestions and recommendations to you about treatments or experiences that may interest you, based on your previous purchase or website behaviour.


We would like to keep all of our customers up to date with news and updates about The Spa, as well as any events and special offers which you may be interested in. You can choose how we keep in touch with you (by post, phone, email and text).


Where necessary, we ask for your consent to do this. You can change your mind and remove or add that consent at any time, simply by contacting us using the details below.

Please note, in order to unsubscribe from email and/or post and/or phone communications, you will need to provide contact details which match those we have stored for you.

By email:

By post:

FAO Sales & Marketing

The Spa by AB Living
Scalesceugh Hall


By phone: 07859 942544​


We gather information directly from you and via our website, in person and other technical systems. These may include for example, our:

  • Computer networks and connections

  • Communications and booking systems

  • Email and instant messaging systems

  • Telephones, voicemail, mobile phone records

  • Social media platforms

  • Face to face customer service


The personal information we collect about you will be used by our employees at AB Living so that they can provide the information and services you request.

AB Living will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

From time to time we may show you offers from trusted third parties. We would never supply them with your information, however, we may show you exclusive offers from these trusted third parties in email communications.

We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on The Spa by AB Living website form or in some cases, it may be provided by you to us either verbally over the telephone or in person. Where your consent has been obtained verbally, we will always provide confirmation to you of the consent you have provided to us in the form on an email for your records.


We take the security of your personal information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your personal information:

  • If you provide personal information to us online that information is encrypted for protection on transmission to us. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports this you will not be able to take advantage of this level of security.

  • Offline, your personal information is kept securely on our database and in our office, or, where relevant, by our partner companies as described above.

  • Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

We only keep your data for as long as is reasonable and necessary, which may be to fulfil statutory obligations. We ensure that any third parties that process information on our behalf adhere to these standards.


We use basic cookies to collect information, which you can opt out of via browser extensions. When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

What is a cookie?

A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.

Why do we use cookies?

The information we obtain by monitoring all visits to our website enables us to improve, through anonymous analysis, our services to our customers and visitors.

Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personal user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.

Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using. For example, we may use your location to ensure that any web pages or communications are tailored to you.

Please note, you are able to change your cookies settings to control access to any device you are using.

We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.


Should you wish to contact us concerning our privacy and cookie policy, please use the contact details provided further down the page.

Your right to request a copy of your information

You can request a copy of your information which we hold, free of charge (this is known as a subject access request). You will be asked to:

  • Complete a Request form;

  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

  • Let us know the information you want a copy of.

We will then respond in full within one calendar month.

Your right to correct any mistakes, to erase, to restrict or to port your personal information

You can request that we correct any mistakes in your information which we hold, free of charge. You will be provided with a form to help us identify you and to inform us of the information that is incorrect and what it should be replaced with. You have the right to ask us to erase, restrict processing or to port your data. Please contact us to do so.

Your right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please get in touch with using the below details, or, unsubscribe to any of our emails from The Spa by AB Living using the 'unsubscribe' link at the bottom of the email.

By email:


By post:

FAO Sales & Marketing

The Spa by AB Living
Scalesceugh Hall


By phone: 07859 942544​

How to make a complaint

If you are unhappy with the way your personal data has been processed, you may contact us using the details above.


​We reserve the right to modify our privacy and cookie policy at any time, and may be required to do so as a result of updated legislation, so please review it. Changes and clarifications will take effect immediately upon their posting on the website. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to us as referred to above.